Improve Customer Loyalty
Integrity Service is a comprehensive process designed to help people understand what it means to be customer-focused. Integrity Service helps people evaluate their actions and behavior, and identify gaps – or incongruence – that cause conflict, stress, poor performance, and/or stifled productivity. When each of these dimensions are in congruence, achievement drive is released and new levels of loyalty, synergy and self-satisfaction result.
CUSTOMER SATISFACTION SYSTEM™
One of the most powerful components of The Customer is the Customer Satisfaction System™. The easily remembered system is made up of six steps:
CONGRUENCE OF KNOWLEDGE, SKILLS AND VALUES
Exceptional customer service requires more than knowledge. It also involves attitudes, values, and beliefs. The Customer Program helps people evaluate their actions and behavior, and identify the gaps or incongruence that cause conflict, stress, poor performance, and/or stifled productivity. When each of these dimensions are in congruence, achievement drive is released and new levels of loyalty, synergy, and self-satisfaction result.
WHAT WILL PEOPLE LEARN?
In addition to the Customer Satisfaction System™ and the Behavior Styles® language, all participants learn:
Leaders, Managers, and Supervisors also learn:
INTEGRITY SERVICE® TIMELINE
“We’ve seen a culture change. Our employees have had a complete turnaround.”
“We went from 27th to 78th percentile in patient satisfaction against other university hospitals.”
“Our measured service level increased by 20% in one year.”
“We are seeing a difference in the way our customers see us as a result of the way we treat each other. That is powerful stuff!”
“The customer satisfaction system really works! I listened well and went the extra mile to do what was necessary to exceed my clients’ expectations in bringing in a new $1.2 million account – and, in the process, I found an additional $300,000!”
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